Recent Posts

Why a Scalable Communications Platform is Key to the Modern Enterprise

For the time being, you can still envision a thriving enterprise without a scalable communications platform. However, the sun is setting on that vision. Soon, it’ll be exponentially more difficult for an enterprise to operate without unified communications as a service (UCaaS). Here are the signs we see pointing to this:

The Decline of the Landline

The future is in the cloud. You can tell by how quickly cloud-based VoIP technology started to wreak havoc on the sprawling empire that was legacy telecom. After all, AT&T itself has pledged to move to the public cloud within four years. When AT&T is forced to change, you know it’s not a fad.

It’s not just that consumers and businesses started to cut their landlines in favor of cell phones. The mass abandonment of the landline came hand in hand with a rise in cloud-delivered communications, including Skype, FaceTime, and IP texting. For many people, video and chat are just as relevant as voice-only communications. In fact, most people—including enterprise employees—take these tools for granted.

For enterprises, this means that employees will increasingly demand cloud-delivered capabilities (video conferencing, text-based chat, instant file sharing, etc.) at work. If they can’t get these capabilities from an employer-sanctioned provider, they’ll use their personal resources instead. If enterprises want staff to communicate via enterprise-owned channels, they’ll need to provide access to those now-commonplace capabilities. UCaaS is the solution to that.

The Need for Control and Accessibility of Internal Assets

Today, knowledge work entails a substantial amount of digital collaboration. This includes the co-production of internal documents as well as digital conversations outside of email, such as chat and video.

The optimal tool for this collaboration needs to meet two conditions, at a minimum:

  • It needs to be seamlessly accessible for all involved
  • It needs to be secure enough for confidential information

The need for an enterprise communications tool to meet these two conditions eliminates anything that’s managed locally (e.g., Word documents with tracked changes). It also eliminates free cloud-based tools that can’t be monitored and controlled, including Google Docs, which has seen some high-profile security problems.

Enterprises (and some smaller businesses, like law firms) have internal assets that need to be secured. At the same time, employees in different locations need to collaborate on those assets and access them centrally.

UCaaS addresses these needs, offering both reliability and security by creating redundancies that protect data and help prevent downtime.

The Surge in Remote Work

The upward trend in remote work across many professions is another driver that will push enterprises to adopt UCaaS.

In an office, employees can connect and collaborate instantly by tapping each other on the shoulder. For remote teams, the closest substitute is a robust communications platform that makes text chat, video, and document sharing equally fast and simple. To prevent productivity loss as a result of remote work, enterprises will need to adopt seamless, simple, location-independent communications.

By the way, that surge in remote work even includes office-based employees.

“Today’s workforce expects to be able to work from any location at any time,” says Sukamal Banerjee, corporate vice-president and head of IoT WoRKS at HCL Technologies. “[This] sets a high bar for enterprise IT teams to deliver against. We expect to see more suppliers that can deliver a location and device-agnostic, integrated suite of video, chat, and voice products that empower the workforce of tomorrow.”

A single unified, scalable communications platform is the best way for enterprises to make remote work possible without compromising visibility, security, or productivity.

The Rise of Automation

Last but not least, enterprises have a better understanding of the monetary value of automation. As McKinsey found, automation in HR, finance, and IT divisions could help companies achieve 10% cost savings within 18-24 months, and 30% over the longer term. Soon, companies that are avoiding automation will no longer be able to afford to do so.

The rising need for automation extends to the communication-based tasks that knowledge workers perform every day. From streamlined calendar management to automated note-taking, transcription, and file management, UCaaS comes with built-in automation tools. Especially for non-technical people and departments, it’s one of the most natural ways to adopt automation to work smarter.

The Times Have Changed

When people heard Bob Dylan’s song “The Times, They Are a-Changin’” on the radio, they could never have imagined listening to it on a cloud-based service like Spotify. Video conferencing was possible only on Star Trek. But now, it’s hard to imagine life without these communications tools. UCaaS is how enterprises can—and must—keep up with the times.

Recent Posts

Why a Scalable Communications Platform is Key to the Modern Enterprise

Communications Platform

For the time being, you can still envision a thriving enterprise without a scalable communications platform. However, the sun is setting on that vision. Soon, it’ll be exponentially more difficult for an enterprise to operate without unified communications as a service (UCaaS). Here are the signs we see pointing to this: The Decline of the Landline The future is in the …

Read More »

New Study Draws Deep Insights From 7,000 Remote Workers

remote workers

Nuffield Health is the UK’s largest health charity. It operates 31 hospitals, 112 fitness centers, and 160+ workplace health programs. A few months ago, Nuffield released a 40-page report about the health effects of remote work, with insights drawn from 7,000 remote workers. The results of this report are relevant to both workers and employers worldwide. Here are our core takeaways: Work-Life …

Read More »

Want Better Teamwork? Here’s How to Make it Happen.

collaboration

Deep down, we all know the importance of harmonious collaboration. It makes us more loyal. It can make us look forward to the workday. And of course, when people truly put their heads together, productivity soars. Now is a great time to unite your team around better collaboration. Here’s how: Embed Communication Into Company Culture This one comes from a UC Today interview …

Read More »

4 UC Opportunities to Watch for in 2020

This past year was full of surprises for many organizations, and the biggest revelations centered on a few central themes: worker mobility, the need for improved collaboration, changes in the routine, the need for a better end-user experience, and recognizing and embracing the inevitability of change. While 2019 was indeed a year of change, I shared with No Jitter that …

Read More »

Viamedia Bridges Office Communication Using GlobalMeet

virtual meetings

In 2001, seven entrepreneurs met at a library and envisioned Viamedia: a cross-media advertising platform to connect cable TV audiences with local advertisers. Today, Viamedia’s employees work in 70 different cities. Collaboration remains the “secret sauce” that catalyzes growth and prosperity at the company. Every day, hundreds of hours of creative collaboration happen across the globe among Viamedia’s staff, customers, and …

Read More »
Powered By OneLink